FAQ

Frequently Asked Questions

When do you ship?

I usually ship on Mondays, Wednesdays, and Fridays – occasionally more often during busy periods. Since each product is printed to order, there may be some production time between ordering and shipping.

How long does shipping take?

Germany: usually 1–2 business days from drop-off at the post office.
EU & worldwide: experience shows about 5–10 business days from drop-off to delivery – this can vary depending on the destination country and season, especially around Christmas.

Please note: I cannot guarantee the delivery times of DHL/Deutsche Post.

Do I get a tracking number?

Yes. Every shipment is sent with tracking – you will automatically receive the tracking number via email.

Do you ship outside the EU? What about customs?

Yes, I ship worldwide. Shipments outside the EU are handled with correct CN22 customs documents and a declared customs/EORI number. Any import duties in the destination country are borne by the buyer. New customs or transport regulations can temporarily change procedures or transit times in individual countries – I will inform you before shipping if necessary.

Is the product suitable for direct gifting?

Yes. All Sproutwerk products are securely and gift-ready packaged in a cardboard box with wood wool. A delivery note with product safety instructions is included; you will automatically receive the invoice by email.

How do I care for 3D printed products?

Please wipe dry or slightly damp. Do not expose to strong heat (e.g., summer sun in a car), do not put in the dishwasher, and keep away from open flames. More information can be found on the Material & Care page.

Can I return my order?

As a consumer, you have a 14-day right of withdrawal. All details can be found in the Cancellation Policy and on the Shipping & Returns page.

Do you also do custom orders?

Gladly! Send me your idea at info@sproutwerk.de – I usually respond within 1–2 business days.