Shipping policy

Shipping Information

Delivery Areas

We deliver to Germany and to those Member States of the European Union that can be selected as delivery countries during Shopify checkout. EU special territories and customs territories are supplied only if the specific delivery address is expressly accepted at checkout.

A country or territory that cannot be selected at checkout is not currently part of our delivery area. Market availability may depend on shipping, tax, and packaging requirements.

Shipping Costs

Shipping costs depend on the delivery country, shopping cart, and available shipping method. The exact amount is shown in the shopping cart or, at the latest, during checkout before you place your order.

Where shipping costs can be calculated in advance, they are stated on the product page or through a shipping-cost notice directly accessible from the price. The total amount displayed before the order is placed is decisive.

Processing and Delivery Times

The total delivery time applicable to the respective product is displayed on the product page and, at the latest, during checkout before the order is placed. It consists of the required processing or production time and the transit time.

Personalised products are only produced once we have received all clear information required for production. If necessary information is missing or clarification is required, we will contact you. In that case, the delivery period begins only once all information required for production in accordance with the contract has been provided in full.

Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation. If the selected shipping method includes tracking, the message will contain the available tracking link or tracking number. An estimated delivery date displayed by the shipping provider does not automatically change the delivery time promised by us.

Partial Deliveries

Partial deliveries are made only where reasonable for you. You will not incur any additional shipping costs as a result.

Damaged, Missing, or Incorrectly Delivered Goods

Please check your shipment upon receipt and contact us as soon as possible at info@sproutwerk.de or via the contact form if goods arrive damaged, items are missing, or you have received an incorrect delivery. This notification helps us resolve the matter quickly, but it is not a requirement for exercising your statutory warranty rights.

In the event of justified defects, transport damage, or incorrect deliveries, we bear the costs required for remedying the issue or returning the goods. The rules in our cancellation policy apply to return costs following an ordinary statutory withdrawal.