Terms and Conditions

1. Scope of Application

These Terms and Conditions apply to orders placed through the online shop https://sproutwerk.de.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity. A business customer is a natural or legal person, or a partnership with legal capacity, who enters into a legal transaction in the course of their trade, business, or self-employed professional activity.

Any differing terms and conditions of the customer shall only become part of the contract if we have expressly agreed to their application.

2. Contractual Partner and Contact

The purchase contract is concluded with:

Sproutwerk
Owner: Maximilian Budwill
Heideweg 22
14482 Potsdam
Germany

Email: info@sproutwerk.de
Contact form: https://sproutwerk.de/pages/contact

3. Offer, Ordering Process and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

You may initially add products to the shopping cart without obligation. Before submitting your order, you can review and amend your entries and the shopping cart using the correction options provided during checkout. By clicking the final order button, which clearly indicates the obligation to pay, you submit a binding offer to purchase the products contained in the shopping cart.

Immediately after submitting your order, you will receive an automatically sent email documenting receipt of your order. This acknowledgement of receipt does not yet constitute acceptance unless it expressly also declares acceptance of the order. The contract is concluded once we accept your order through an express order confirmation or shipping confirmation, or by dispatching the goods.

The contract language is German.

We store order data in accordance with legal requirements. The order data and these Terms and Conditions will be provided to you on a durable medium with the contract confirmation. Before submitting the order, you may also save or print the order data and policy texts. Where a customer account is offered, the order information made available by the system can be viewed there.

4. Products and Personalisation

The relevant product description, selected variant, and—where products are personalised—the customisation details provided and confirmed by you determine the agreed characteristics of the goods.

Please carefully review names, texts, dimensions, designs, and other personalisation details before submitting your order. We manufacture products based on the information provided. If we identify any ambiguity, we may postpone production until it has been clarified and contact you. In this case, the delivery period begins only once all information required for production in accordance with the contract has been provided in full.

After the contract has been concluded, there is no entitlement to subsequently change a personalisation. Where production has not yet begun and the change is technically possible, we may agree to such a change in an individual case.

We may reject personalisation requests where their implementation would violate laws, third-party rights, or accepted standards of decency. In this case, we will inform you and refund any payments already received unless a permissible alternative design is agreed.

For goods that are not prefabricated and for the production of which your individual choice or decision is decisive, or which are clearly tailored to your personal needs, there is no statutory right of withdrawal. Details and limits of this exclusion are set out in the cancellation policy. Statutory warranty rights remain unaffected.

FDM 3D printing may result in visible or tangible layer lines. Minor variations in colour or surface texture do not constitute a defect only where they were transparently disclosed in the product description before the contract was concluded, remain within the usual and reasonable range, and do not impair either the agreed characteristics or the ordinary or agreed use of the goods.

5. Prices and Payment

All prices stated in the shop are total prices in the currency displayed. No VAT is shown, as the business is exempt from VAT under Section 19(1) of the German Value Added Tax Act (UStG).

Any additional shipping costs are displayed before the order is submitted. Their amount depends on the delivery country, shopping cart, and available shipping method.

The payment methods displayed during checkout for the respective order are available. These may include Shopify Payments and Shop Pay, as well as PayPal; Klarna may be added as a further payment method after activation. Only the options actually displayed in the specific checkout are decisive.

Unless otherwise stated during checkout, the total amount is due upon conclusion of the contract. Payment processing takes place after selecting the payment method, with the involvement of the relevant payment service provider and, where applicable, subject to its additional terms and conditions. Your statutory rights against us remain unaffected.

6. Delivery

We deliver to Germany and to those Member States of the European Union enabled during checkout. The delivery addresses selectable during checkout are decisive.

The specific total delivery time is displayed on the product page and, at the latest, before the order is submitted. For personalised products, this also includes the stated production time. Further details are set out in the shipping policy.

Partial deliveries are permitted where reasonable for you. You will not incur any additional shipping costs as a result.

For consumers, the risk of accidental loss or accidental deterioration of the goods passes only when the goods are handed over to you or to a person authorised by you to receive them. Statutory special provisions remain unaffected.

7. Retention of Title

The delivered goods remain our property until full payment has been received.

8. Right of Withdrawal and Returns

Consumers generally have a statutory right of withdrawal for non-personalised goods. Through the electronic process, a cancellation request may be submitted for items that have not yet been fulfilled, and a return request may be submitted for fulfilled items within the applicable return period. This technical distinction does not limit either the statutory right of withdrawal or the option to declare withdrawal by any other legally permissible means.

In the event of an ordinary withdrawal, you must organise and pay for the return shipment yourself. No restocking fee is charged. For genuinely customer-specific goods, the right of withdrawal may be excluded under the statutory requirements. The complete cancellation policy, model withdrawal form, and information on the electronic withdrawal function can be found in the “Cancellations, Returns and Refunds” policy.

9. Statutory Warranty Rights

Statutory warranty law applies. A manufacturer's warranty or additional guarantee exists only where it is expressly identified as such for the respective product and its terms are stated.

The exclusion of the right of withdrawal for personalised goods does not exclude claims relating to defects, transport damage, or incorrect deliveries. In the event of a justified defect claim, we bear the costs required for remedying the defect or returning the goods.

For quicker allocation, please contact us at info@sproutwerk.de or via the contact form and, where possible, provide the order number. Early notification and photos may facilitate processing, but are not a prerequisite for your statutory rights in consumer goods purchases.

10. Liability

We are liable in accordance with statutory provisions.

11. Complaints and Consumer Dispute Resolution

Complaints may be submitted by email to info@sproutwerk.de or through the contact form.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

The former European Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not linked.

12. Applicable Law

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer and have your habitual residence in another country, the mandatory consumer-protection provisions of that country remain unaffected to the extent that they cannot be excluded by a choice of law under the applicable rules of private international law.